Terms and Conditions

Effective Date: 5/23/2025
Last Updated: 5/23/2025

1. Agreement to Terms

By accessing and using the Gloria Institute website (gloriainstitute.org) and services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our website or services.

Gloria Institute LLC, a Delaware limited liability company (“Gloria Institute,” “we,” “us,” or “our”) reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

2. Services Overview

Gloria Institute provides comprehensive professional development and business services, including but not limited to:

2.1 Educational Services

Online short courses, certificate, diploma and master’s programs through our Learning Management System (LMS)
Live virtual and in-person training sessions
Self-paced digital learning modules

2.2 Corporate and Partnership Services

Corporate training programs and workshops
Institutional partnership programs
Custom curriculum development
Group coaching and facilitation services
Organizational development consulting

2.3 Professional and Consulting Services

Individual career coaching and counseling
Leadership assessment and development
Personal professional development planning
One-on-one mentoring services
Professional consultation services

2.4 Digital and Physical Products

Digital downloads (e-books, templates, tools, resources)
Physical books, workbooks, and training materials
Software tools and applications
Assessment instruments and frameworks
Branded merchandise and materials

2.5 Affiliate and Partnership Programs

Affiliate marketing opportunities
Referral programs
Joint venture partnerships
Reseller and distributor agreements

3. Eligibility and Registration

3.1 Age Requirements

You must be at least 18 years old to use our services. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.

3.2 Account Registration

When creating an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Corporate and Institutional Accounts

Organizations registering for corporate training programs or institutional partnerships must have the authority to enter into this agreement on behalf of their organization and guarantee payment of all fees.

3.4 Affiliate and Partner Registration

Participation in affiliate or partnership programs requires separate application and approval. Additional terms and conditions specific to these programs will apply.

4. Course Enrollment, Products, and Payment Terms

4.1 Course Registration and Product Orders

Course enrollment and product orders are subject to availability
We reserve the right to cancel or postpone courses due to insufficient enrollment or circumstances beyond our control
Digital product access is granted immediately upon payment confirmation
Physical products are subject to shipping terms and availability

4.2 Payment Terms

All fees must be paid in full before access is granted unless alternative payment arrangements are made
We accept major credit cards, PayPal, and other approved payment methods
Corporate clients may arrange net payment terms with prior approval
Prices are subject to change without notice
All transactions are processed securely through third-party payment processors

4.3 Promotional Pricing and Discounts

Limited-time offers and promotional pricing are subject to specific terms and conditions
Promotional prices may not be combined with other offers unless explicitly stated
Affiliate and partner discounts are governed by separate agreements
Student and corporate volume discounts may be available

4.4 Subscription and Recurring Services

Some services may be offered on a subscription basis with recurring billing
Subscriptions automatically renew unless cancelled according to the cancellation procedures
You are responsible for cancelling subscriptions before the renewal date to avoid charges

5. Refund and Cancellation Policy

5.1 Digital Products and Online Courses

Full refund available within 14 days of purchase if no course materials have been accessed or digital products downloaded
No refunds after course completion or certificate issuance
Professional services are subject to separate refund policies outlined at engagement

5.2 Physical Products

Physical products may be returned within 30 days in original condition
Return shipping costs are the responsibility of the customer unless the return is due to our error
Custom or personalized products are not returnable

5.3 Professional Services

Coaching and consulting services may be cancelled with 48 hours notice
Refunds for professional services are prorated based on services already provided
No-show for scheduled professional services may result in full fee charges

5.4 Corporate and Group Programs

Corporate programs have specific cancellation policies outlined in the service agreement
Group programs require minimum attendance; refunds may be prorated

5.5 Course Cancellations by Gloria Institute

If we cancel a course or service, participants will receive a full refund or credit toward another program of equal value.

6. Intellectual Property Rights

6.1 Our Content and Materials

All course materials, website content, software, digital products, logos, trademarks, and other intellectual property remain the exclusive property of Gloria Institute LLC. This includes:

Video lectures and presentations
Written materials, workbooks, and handouts
Software tools and applications
Assessment tools and proprietary frameworks
Methodologies and processes
Digital downloads and templates

6.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use purchased materials solely for your personal or internal business use. You may not:

Reproduce, distribute, or sell any materials
Share login credentials or digital downloads with others
Record, screenshot, or copy course content without permission
Use materials for commercial training purposes without written consent
Reverse engineer or modify any software or digital tools

6.3 Corporate and Institutional Licensing

Corporate clients receive specific licensing terms outlined in their service agreements, which may include broader usage rights for internal organizational use.

6.4 User-Generated Content

Any content you submit (reviews, comments, assignments, testimonials) may be used by Gloria Institute for promotional or educational purposes. You retain ownership but grant us a perpetual, royalty-free, worldwide license to use such content.

7. Affiliate Marketing and Partnership Programs

7.1 Affiliate Program Terms

Affiliate relationships are subject to separate affiliate agreements
Commissions are paid according to the affiliate program terms
Affiliates must comply with FTC guidelines and disclose their relationship with Gloria Institute
We reserve the right to terminate affiliate relationships at any time

7.2 Partnership Programs

Institutional partnerships are governed by separate partnership agreements
Partners must maintain quality standards consistent with Gloria Institute’s reputation
Revenue sharing and partnership terms are outlined in individual agreements

7.3 Prohibited Marketing Practices

Affiliates and partners may not:

Use spam or unsolicited communications
Make false or misleading claims about our services
Bid on Gloria Institute trademarks in paid search campaigns
Engage in any illegal or unethical marketing practices

8. User Responsibilities and Conduct

8.1 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. Prohibited activities include:

Harassing or intimidating other participants, instructors, or staff
Sharing inappropriate, offensive, or illegal content
Attempting to hack, disrupt, or compromise our systems
Violating intellectual property rights
Using services for unauthorized commercial purposes

8.2 Professional Services Conduct

For coaching, consulting, and professional services:

Attend scheduled sessions punctually
Provide accurate information relevant to the services
Maintain confidentiality of proprietary information
Engage respectfully and professionally

8.3 Corporate Training Participants

Complete assignments and assessments as required
Maintain confidentiality of proprietary business information
Participate actively and respectfully in group sessions

9. Privacy and Data Protection

9.1 Information Collection

We collect personal information necessary to provide our services, including:

Contact and demographic information
Professional and educational background
Payment and billing information
Learning progress and assessment data
Communication preferences and history

9.2 Data Use

Personal information is used to:

Provide and improve our services
Process transactions and payments
Communicate about courses, programs, and services
Issue certificates and credentials
Send marketing communications (with consent)
Fulfill legal and regulatory requirements

9.3 Data Sharing

We do not sell personal information to third parties. Information may be shared with:

Service providers and technology partners
Payment processors and financial institutions
Educational and corporate partners (with consent)
Legal authorities when required by law
Affiliates and business partners (aggregate data only)

9.4 International Data Transfers

Given our global partnerships and service delivery, personal data may be transferred internationally in accordance with applicable data protection laws.

9.5 Data Retention

We retain personal data as long as necessary to provide services and comply with legal obligations. Users may request data deletion subject to legal and business requirements.

10. E-Commerce and Digital Products

10.1 Digital Downloads

Digital products are delivered electronically upon payment confirmation
Download links are valid for a limited time and number of downloads
Technical support is provided for download issues during the validity period

10.2 Software and Tools

Software tools require compatible systems and internet connectivity
Updates and support are provided at our discretion
Some tools may require ongoing subscriptions or license renewals

10.3 Physical Product Shipping

Shipping costs and delivery times vary by location
Risk of loss transfers to buyer upon shipment
International shipments may be subject to customs duties and taxes

10.4 Product Warranties

Digital products are provided “as is” without warranty
Physical products carry standard manufacturer warranties where applicable
Professional services are warranted to be performed with reasonable skill and care

11. Professional Services Terms

11.1 Scope of Professional Services

Professional services including coaching, consulting, and counseling are provided based on agreed-upon scope and objectives outlined in service agreements or statements of work.

11.2 Professional Standards

Our professional services are provided in accordance with industry standards and ethical guidelines. However, we do not guarantee specific outcomes or results.

11.3 Client Responsibilities

Clients receiving professional services are responsible for:

Providing accurate and complete information
Actively participating in the service process
Implementing recommendations appropriately
Maintaining confidentiality of proprietary methods and information

11.4 Confidentiality

We maintain strict confidentiality regarding client information and require the same from clients regarding our proprietary methods and information shared during service delivery.

12. Disclaimers and Limitation of Liability

12.1 Educational and Professional Purpose

Our programs and services are designed for professional development and educational purposes. Results, career outcomes, and business improvements cannot be guaranteed and depend on individual effort, circumstances, and market conditions.

12.2 No Warranties

Services and products are provided “as is” without warranties of any kind, express or implied. We do not guarantee:

Uninterrupted access to our platforms or services
That services will meet your specific needs or expectations
Specific outcomes or results from our programs or services
Compatibility with all systems or devices

12.3 Limitation of Liability

To the maximum extent permitted by law, Gloria Institute LLC’s total liability for any claims related to our services shall not exceed the amount paid for the specific service or product giving rise to the claim within the twelve months preceding the claim.

12.4 Exclusion of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

12.5 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or technical failures.

13. Certificates and Credentials

13.1 Certificate Issuance

Certificates are issued upon successful completion of program requirements. Requirements vary by program and are specified at enrollment or in the service agreement.

13.2 Certificate Verification

We maintain records to verify certificates issued. Certificates may be revoked if obtained through fraudulent means or violation of program requirements.

13.3 Professional Recognition

While our certificates demonstrate completion of professional development training, we do not guarantee recognition by specific employers, professional bodies, or licensing authorities.

13.4 Continuing Education Credits

Some programs may qualify for continuing education credits with professional organizations. Participants are responsible for confirming credit acceptance with their respective organizations.

14. Technology Requirements and Support

14.1 Technical Requirements

Users are responsible for ensuring they have appropriate:

Computer hardware and software
Internet connectivity and bandwidth
Browser compatibility and settings
Mobile device compatibility (where applicable)

14.2 Technical Support

We provide reasonable technical support during business hours for our platforms and digital products. However, we are not responsible for technical issues on the user’s end or third-party service failures.

14.3 Platform Availability

While we strive for maximum uptime, we do not guarantee continuous availability of our online platforms and may perform maintenance that temporarily interrupts service.

15. Termination

15.1 Termination by User

You may terminate your account at any time, subject to our refund policy and any ongoing service commitments.

15.2 Termination by Gloria Institute

We may terminate accounts or refuse service for:

Violation of these Terms
Non-payment of fees
Fraudulent or illegal activity
Breach of professional conduct standards
Other reasonable cause

15.3 Effect of Termination

Upon termination:

Access to online platforms and materials will be revoked
Outstanding fees become immediately due
Confidentiality obligations continue
Previously granted licenses may be revoked

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

16.2 Jurisdiction

Any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the jurisdiction of such courts.

16.3 Dispute Resolution Process

Disputes will first be addressed through good faith negotiations. If unresolved within 30 days, disputes may be subject to binding arbitration under the rules of the American Arbitration Association.

16.4 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits or collective arbitration proceedings.

17. Compliance and Regulatory Matters

17.1 Educational Compliance

We comply with applicable educational regulations and consumer protection laws in jurisdictions where we operate.

17.2 Marketing Compliance

Our marketing practices comply with applicable laws including the CAN-SPAM Act, TCPA, and FTC guidelines for endorsements and testimonials.

17.3 Data Protection Compliance

We comply with applicable data protection laws including GDPR for European users and CCPA for California residents.

18. Miscellaneous

18.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18.2 Entire Agreement

These Terms, along with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Gloria Institute LLC regarding your use of our services.

18.3 Assignment

We may assign our rights and obligations under these Terms without your consent. You may not assign your rights or obligations without our written consent.

18.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

18.5 Notices

All notices under these Terms shall be in writing and delivered to the addresses specified in the Contact Information section below.

19. Contact Information

For questions about these Terms and Conditions, please contact us at:

Gloria Institute LLC
Email: contact@gloriainstitute.org
Address: 8 The Green #14895, Dover, DE 19901

For general or technical inquiries: https://gloriainstitute.org/contact-us/
For privacy policy: https://gloriainstitute.org/privacy-policy/

By using Gloria Institute services, purchasing products, or engaging in professional services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.